TIK LIVE Privacy Policy

Privacy Policy

Last updated: March 1st, 2023

 

This Tik Live Privacy Policy explains how Bigo Technology Pte. Ltd. And its affiliates (“Bigo” “we” “us”) process any personal data we collect from visitors and users of  www.bigo.tv and any applications, services provided in relation to the website (collectively, the “Bigo Services”).

 

We value the privacy of users, subscribers, publishers, members, and others who visit and use the Bigo Services (collectively or individually, “you” or “users”) and want you to be familiar with how we collect, use, and disclose personal information from and about you.

 

You may share personal information when using the Bigo Services. One example is when you provide information about yourself as part of the Bigo account creation process. Another is when you take certain actions on the Bigo Services that are public or intended to be public in nature, such as when you broadcast content, post profile information, follow a channel, or subscribe to a broadcast channel. Given the social nature of some of the Bigo Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Bigo Services are designed to provide others with information about user activity, such as identifying the user who created a particular Clip or the subscription status of users for a given channel. We encourage you to be mindful of this when considering your activity on the Bigo Services.

 

Contact Information

Bigo Technology Pte. Ltd.

30 Pasir Panjang Road #15-31A

Mapletree Business City, Singapore 117440

If you have any questions about how we use your personal data, please contact feedback@bigo.tv.

 

Table of content    

What Information Do We Collect

How We Use Your Information

How We Share Your Information

International Data Transfers

Links to Other Websites or Application

Data Security

Your Choices

Your Rights

Children

Retention of Your information

Changes and Updates to This Privacy Policy

 

What Information Do We Collect

We obtain information about you through the means discussed below when we provide the Bigo Services. Please note that we need certain types of information so that we can provide the Bigo Services to you.

i.User-provided Information

ii.Collected Information for Legitimate Interests

 

User-provided Information 

You consent to provide some or all of the following Personal Information when you create an account on the App or use Bigo Services, such as uploading contents on the App or contact us for technical support:

 

Collected Information for Legitimate Interests 

We may collect some or all of the following Personal Information about you when you use Bigo Services for legitimate interests:

 

We may also collect, use and share your information to produce and share aggregated insights that do not identify you. Aggregated data may be derived from your Personal Information but is not considered Personal Information as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature, to generate statistics about our users, to calculate the percentage of users accessing a specific website feature, or to calculate ad impressions served or clicked on.

 

Storage and access to cookies that are set in connection with the Bigo Services are governed by the Tik Live Cookie Policy (“Cookie Policy”).

 

How We Use Your Information

 

We will only use your Personal Information when the applicable laws allow us to. In general, we use your Personal Information for the following purposes:

 

Additionally, We link your contact or subscriber information with your activity on our Platform across all your devices, using your email or other log-in or device information. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.

 

Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we use your Personal Information.

 

How We Share Your Information

 

 

International Data Transfers

 

Your Personal Information may be processed by us, our trusted third party suppliers outside of the country (s) in which you reside, including in countries where data protection and privacy laws or regulations may be equivalent to, or as protective as, the data protection laws and regulations in your country. In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your country to a jurisdiction that has a less adequate level of protection of personal data.  These measures include (where applicable) transferring pursuant to data transfer agreements implementing standard data protection clauses. 

 

We may also transfer your personal information outside of your country as permitted by applicable data protection and privacy laws and regulations.  Examples include where we need to transfer your personal information: (a) to perform a contract with you (or to take steps before the contract at your request); (b) perform a contract in your interests; or (c) in relation to legal claims.

 

Links to Other Websites or Application

 

When you click on a link to any other website, mobile application or third-party content through Bigo Services, you will go to another website or other mobile application and another entity may collect information from or about you. We have no control over, do not review, and cannot be responsible for, these third-party websites or mobile applications or their contents. Please be aware that the terms of this privacy policy do not apply to these third-party websites or mobile applications or content, or to any collection of information after you click on links to these third-party websites, mobile applications or content.

 

Data Security

 

We take appropriate administrative, technical and physical security measures to safeguard your Personal Information from unauthorized access and disclosure. For example, only authorized employees are permitted to access Personal Information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of certain your Personal Information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your Personal Information. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of your Personal Information. You should use caution whenever submitting information through Bigo Services and take special care in deciding which information you provide us with.

 

You are responsible for maintaining the secrecy of your password and account information at all times. 

 

Your Choices

 

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. Please note that your choice to disable cookies will be specific to the particular browser or device that you are using when you disable cookies, so you may need to separately disable cookies for each type of browser or device. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

 

You can at any time request to opt out from allowing us to send you push notifications by adjusting the permissions in your mobile device.

 

You can switch off GPS location, Microphone, Camera or other similar functions on your mobile device if you do not wish to share them. You can also hide your location, videos uploaded, recent active time and other information by adjusting “Privacy” setting.

 

You can choose not to provide us with Personal Information, but that may result in you being unable to use certain features of Bigo Services because such information may be required for you to register as a user, purchase Paid Services, participate in a promotion, survey, sweepstakes or make complaints.

 

You can change the mobile advertising identifiers in your mobile device or limit advertising tracking through your mobile device’s privacy settings. For more information on how to change the advertising identifier privacy settings on your device, please visit http://www.networkadvertising.org/mobile-choice or http://youradchoices.com/appchoices.

 

You can make changes to your information, including accessing your information, correcting or updating your information or deleting your information by editing your profile in the App.

 

Your Rights

 

Some jurisdictions’ laws grant specific rights to Tik Live users, which are set out in this section. You may have all or some of the following rights set forth below according to applicable laws. We will respond to your request consistent with the applicable laws as soon as practicable, normally within one month, after proper verification procedures. Your exercise of these rights is usually free of charge, unless we deem it is chargeable under the applicable laws.

 

Right to access-You may submit a request to access the Personal Information we collect about you by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv.

 

Right to rectification-You may submit a request to rectify the Personal Information we collect about you by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv.

 

Right to erasure-You may submit a request to erase the Personal Information we collect about you by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email. Though we cannot guarantee a complete erasure of your data that has been stored in our backup servers, we promise that we will not use the data within the backup servers for any other purpose.

 

Right to data portability-You may ask us to transfer some of your Personal Information, if it is collected on the basis of your consent, in structured, commonly used and machine-readable formats to you or other environments designated by you, if technically feasible, by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv.

 

Right to withdraw consent-You may withdraw your consent and ask us not to continue to collect or process your Personal Information at any time if that information is collected on the basis of your consent by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email. Your exercise of this right will not affect the processing activities that occurred before your withdrawal.

 

Right to restrict processing-You may request us to stop processing your Personal Information if you believe such information is collected unlawfully or you have other reason by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv. We will examine your request and respond accordingly.

 

Right to object-You may object to the processing of any Personal Information we collect about you, if such information is collected on the basis of legitimate interests, at any time by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv. Please note that we may reject your request if we demonstrate compelling legitimate grounds for the processing, which override your interests and freedom or the processing is for the establishment, exercise, or defense of legal claims.

 

Right concerning automated decision making and profiling-You may ask us to stop automated decision making or profile, if you believe such automated decision making and profiling has legal or similarly significant effect upon you by (a) using Help or Feedback function on Bigo Services or (b) by sending your request to us via email at feedback@bigo.tv. We will examine your request and let you know if your request is applicable under the relevant laws and regulations.

 

In addition to the foregoing rights, you also have the right to lodge complaints to the competent data protection authority (“DPA”), usually the DPA of your home country.

 

For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Privacy Protection Officer at feedback@bigo.tv. We will do our best to listen to you and promptly answer any questions you may have. 

 

Children

 

We do not knowingly collect or maintain personal information from persons under 18 years-of-age. If we learn that Personal Information of persons under 18 has been collected on or through the BIGO Services, we will take appropriate steps to delete this information.

 

If you believe that we have inappropriately collected Personal Information from a Young User, please contact us at feedback@bigo.tv.

 

Retention of Your information

 

We will retain your Personal Information and other information for as long as you maintain your Tik Live account.

 

You may request deletion of your account at any time through the Me > Settings > Account Management > Connected Account > Delete Account in the app, or through sending email to feedback@bigo.tv. Following such request with appropriate review by us, we will delete the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, we retains location, device, and usage data for these purposes for a reasonable period as may be necessary; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, we may be unable to delete your account, such as if there’s a balance on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, we will delete the account as described above.

 

We may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if we deactivate a user’s account because of unsafe behavior or security incidents, we may retain certain information about that account to prevent that user from opening a new Tik Live account in the future.

 

Changes and Updates to This Privacy Policy

 

We may modify or revise our privacy policy from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most up-to-date version found at Bigo Services so you are aware of any changes, as they are binding on you.

 

If we change anything in our privacy policy, the date of change will be reflected in the “last updated date”. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

 

 

 

California Privacy Disclosure


This California Privacy disclosure page supplements the Tik Live Privacy Policy. These additional disclosures are required by the California Consumer Privacy Act. This privacy disclosure page applies to California residents and information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with California consumers (“California Information”).

 

Categories of Personal Information Collected

 

The personal information that Tik Live collects, or has collected from you in the twelve months prior to the effective date of this disclosure page, fall into the following categories.

 

Categories of Personal Information Disclosed for a Business Purpose

 

The personal information that Tik Live disclosed about you for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories:

 

We disclose personal information to the following types of entities in the twelve months prior to the effective date of this Disclosure

 

We may disclose your Personal Information to our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, analytics, facilitating your register or login, and supporting our functionality.

 

Your California Privacy Rights

 

You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by Tik Live, or access to or deletion of your personal information. If you wish to request information about the collection of your personal information, please send an email to us via feedback@bigo.tv. If you wish to delete your personal information, please send an email to us via feedback@bigo.tv.

Please note that certain information may be exempt from such requests under California law and that, depending on your data choices, certain services may be limited or unavailable.

 

No sale of personal information. In the twelve months prior to the effective date of this Disclosure, Tik Live has not sold any personal information of you, as those terms are defined under the California Consumer Privacy Act.

 

No discrimination. Tik Live will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.